IHD Setup Guide (default)
Eddie Starke avatar
Written by Eddie Starke
Updated over a week ago

Welcome to Inhouse Delivery (IHD).

We've created this simple guide to get your restaurant ready for delivery using IHD.

Step 1: Configure your Inhouse Delivery account

IHD is a module of SocialSchedules and is accessed via the SocialSchedules app at https://app.socialschedules.com/.

Log-in using the e-mail address and password you set when you created your account or given to you by your reseller. Once you have logged in, click on Delivery orders in the top menu.

This is where you'll see incoming orders from your online ordering system once it's connected.

(Not connected to your online ordering system yet? Contact us via in-app chat or at [email protected] and we'll get you set-up).


Settings are accessible by clicking the icon on the far righthand side of the Delivery orders screen.

This is where you can edit the settings applicable to your restaurant.

Default note for drivers

This is where you can provide instructions to delivery drivers.

For example, "Pick up the food from the back door" or "Please call upon arrival".

Alerts and Notifications

You can also choose when to be alerted about late pick-ups and drop-offs.

Other settings available include Current Prep Time and Customer Not Available Policy.

NB: Settings are specific to Locations. If you have more than one Location, you will need to define your settings for each location separately.

Step 2: Enter your billing information

Next, enter your billing information.

To find this, click on your Company Name in the top left-hand corner of the main menu. You'll see the option for Billing & Payments on the far right-hand side, under General.

Click + Add billing details under Billing and Payments

Enter your billing name and address.

Finally, choose your desired payment method. We support both ACH direct debit (US customers) and credit card billing.

Payment by ACH (direct bank transfer) will incur a 1% transaction fee. Payment by credit card will incur a 3% transaction fee.

You will not be charged anything when you click the Submit button. Your account will only be debited after you start making deliveries using IHD. IHD normally bills on a weekly basis.

Step 3: Start auto-dispatching orders

When you're ready to have Inhouse Delivery start auto-dispatching orders, you simply need to switch it 'on'.

You can do this by navigating to the Settings, as highlighted in Step 3, and clicking on the pencil icon beside the Dispatch mode setting.

Toggling it 'on' means that Inhouse Delivery will automatically dispatch orders for deliveries. You will be able to view and manage these deliveries via the dashboard.

If the Dispatch mode setting remains off, you will need to manually dispatch orders if you wish them to be delivered.

Step 4: Download the Inhouse Delivery mobile app

You can also keep an eye on orders via for the Inhouse Delivery mobile app. To download the mobile apps, follow the links below based on your device.

TIPS: Make sure you have a default tip configured in your online ordering system. If drivers start to notice a trend where restaurant customers are not tipping, it will impact reliability.

That's it! With these simple steps, you're ready to get started.

Want to know more?

We have a collection of IHD articles explaining how the solution works. We suggest reading the following to get started:

Very Important: watch our three-minute training video:

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