Skip to main content
Redispatch an order (desktop)

How to redispatch an order

Emma avatar
Written by Emma
Updated over a week ago

Redispatching an order is making a new delivery request for an order. You may wish to redispatch an order when there is an issue with the original delivery, such as missing or damaged food.

To redispatch an order, click on the Redispatch Order option under the ellipsis on the Order Detail screen. You can redispatch any order, except for orders with a status of Pending dispatch, Pending manager or Scheduled.

This will bring up the Redispatch Order screen.

By default, all details from the original order will be copied over to the new order. You can choose to edit any of the fields if they require changing.

You can choose between two options for when the order will be available for the driver to pick-up:

  • Ready in. Select this option when the order still needs to be cooked and is not yet ready to be picked up.

  • Ready now (ASAP). Select this option when the order has already been cooked and can be collected immediately.

Click the Next button to proceed to the next screen, where you can select who to assign the order to for delivery.

Available Drivers

  • Will be displayed if self-delivery is enabled. All individual drivers who are currently clocked into a shift in the driver position will be displayed. The number of orders they are currently assigned is also shown, to guide the manager on which driver may be best suited to take the delivery.

Driver Network

  • Will be displayed if self-delivery is enabled. This option will show all workers for the location who have previously used the IHD driver app. This gives managers the ability to route orders to workers who are not currently clocked into a driver shift, but may still be available for delivery. The current shift status is shown against each worker (either Clocked in, On break, or a hyphen to represent Not clocked in).

Third Party

  • Will be displayed if third-party delivery is enabled. All available third-party providers will be displayed. Note that individual drivers from a third-party cannot be selected.

Please note: When an order is scheduled for delivery more than 40 minutes from the current time you will be unable to select an individual driver to assign the order to.

Click the Redispatch button when you are ready to send the new delivery request. A new screen will appear, asking you to confirm the redispatch request.

Upon clicking Confirm, a new request for a delivery driver will be sent. The redispatched order will be visible on the Delivery Orders screen with all of the other orders.

If an individual driver has been selected from the Available Drivers or Driver Network lists, the delivery is immediately assigned to the driver. This is different to when orders are automatically dispatched, when drivers are able to choose whether to accept or reject a delivery offer. Drivers will be informed of the delivery assignment via a notification, and can see details of the order within the mobile app.

Did this answer your question?