SocialSchedules

Emma

Bashar

Eddie Starke

Articles relating to SocialSchedules' custom delivery module, InhouseDelivery

InhouseDelivery

IHD Setup Guide (default)

Give staff access to view and manage orders within the IHD solution

Provide managers access to IHD

IHD Add your billing details

IHD Billing FAQ

Define your delivery settings for each location

Delivery Settings

View and manage your InhouseDelivery orders in a central location

Manage Delivery Orders

Everything you need to know about how IHD routes orders

Routing orders FAQ

Create a Delivery Request

Redispatch an order (desktop)

How to reassign an order to another driver or provider

Reassign an order (desktop)

Cancel a Delivery Request

Keep in full control of dispatch by manually assigning orders

Manual dispatch (desktop)

What actions to take when faced with an IHD delivery issue

Common Delivery Issues

Request a Refund

How to contact a delivery driver about order issues

Contacting a Delivery Driver

Use settings to define how self-delivery will work for your location

Self-delivery settings

Manage InhouseDelivery orders from the desktop app

InhouseDelivery for managers (desktop app)

How to redispatch an order using the IHD mobile app

Redispatch an order (mobile)

Reassign an order (mobile)

Managers can switch between manager and driver modes within the IHD app when they are assigned orders to delivery

Switching between manager and driver mode

Manual dispatch (mobile)

Manage delivery orders from anywhere via the IHD mobile app

IHD Mobile App for managers

Manage InhouseDelivery orders from the mobile app

InhouseDelivery for managers (mobile app)

Accept and manage delivery requests straight from your phone

Getting started with the IHD mobile app (drivers)

Go online to be available to accept orders

How to go online and offline

The mobile app gives you everything you need to successfully deliver an order

Delivering an order

Drivers can accept up to three orders at a time within the IHD app

Delivering multiple orders

What actions to take when faced with an issue during a delivery

Getting help with a delivery

What to do when the customer is unavailable to receive the order

Customer is not available

Enable location services to receive deliveries in the IHD app

Enabling location services

Find out how to complete a contactless delivery in the IHD app

Contactless delivery

Support for drivers delivering orders using the IHD mobile app 

InhouseDelivery for drivers

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you