To manually create a delivery request, click on the Create Order button on the Delivery Orders screen.
You may wish to create a manual delivery request when a customer calls your restaurant and places a large catering order for delivery, as an example.
(If you need to redispatch an existing order, use the Redispatch Order feature as outlined here).
Complete all of the information on the Create Order form. If you are duplicating an existing order, you may wish to open the original order in a separate tab so you can copy and paste the content.
When you have finished completing the form, click the Create Order button. This will automatically send a new delivery request based on the information you have provided. The order will then appear on the Delivery Orders screen.
Manual mode
If your location is running in 'manual mode' (i.e. auto-dispatch mode is OFF), you will proceed to a second screen after you have entered the order details. This is where you will select who to assign the order to for delivery.
Available Drivers
Will be displayed if self-delivery is enabled. All individual drivers who are currently clocked into a shift in the driver position will be displayed. The number of orders they are currently assigned is also shown, to guide the manager on which driver may be best suited to take the delivery.
Driver Network
Will be displayed if self-delivery is enabled. This option will show all workers for the location who have previously used the IHD driver app. This gives managers the ability to route orders to workers who are not currently clocked into a driver shift, but may still be available for delivery. The current shift status is shown against each worker (either Clocked in, On break, or a hyphen to represent Not clocked in).
Third Party
Will be displayed if third-party delivery is enabled. All available third-party providers will be displayed. Note that individual drivers from a third-party cannot be selected.
Please note: When an order is scheduled for delivery more than 40 minutes from the current time you will be unable to select an individual driver to assign the order to.
Driver assignment
When an order is manually dispatched to an internal driver, the delivery is immediately assigned to the driver. This is different to when orders are automatically dispatched, when drivers are able to choose whether to accept or reject a delivery offer. Drivers will be informed of the delivery assignment via a notification, and can see details of the order within the mobile app.
Once an order is manually assigned it proceeds through the same workflow as any other delivery.