IHD can request a refund for an order on your behalf.

In order to request a refund for a delivery:

  1. Click on the help icon in the top right hand corner of the Delivery Orders screen
  2. Select How do I->Request refund
  3. Enter the order number and reason for requesting the refund

The refund request will then be lodged on your behalf with the delivery company. The IHD team will communicate the decision made and apply any refunds as credits to your next invoice.

Did this answer your question?