IHD Billing FAQ

Understand how IHD delivery fees work

Emma avatar
Written by Emma
Updated over a week ago


Inhouse Delivery bills customers on a weekly basis. Deliveries are billed differently depending on if they are delivered by a third-party provider or a restaurant's own employees, and where they originate from.

How does IHD billing work for orders delivered by third party providers?

For third-party deliveries, IHD collects both the flat fee for the delivery driver and the driver tip. These fees are directly passed onto the third-party provider. IHD adds a nominal amount on top of this as a service fee. (This amount differs per region).


A customer places an order for 2 pizzas for $20. They add a tip of $3 for the driver onto the order.

The restaurant gets a quote from IHD for the delivery. A quote for a delivery driver from Service Provider 1 is received for $6.

The restaurant tells the customer the delivery fee will be $7 ($6 driver fee + $1 IHD fee). The grand total for the customer's order is now $30 ($20 + $3 + $7).

IHD dispatches the order to a driver from Service Provider 1, and the order is delivered to the customer.

At the end of the day, IHD charges the restaurant $10 for this order:

  • $3 for the driver tip, which is directly passed onto Service Provider 1

  • $6 for the driver fee, which is directly passed onto Service Provider 1

  • $1 as the IHD service fee (with $1 being the IHD fee in this region)

As the restaurant has passed the fees onto the customer as a delivery fee, there is no out of pocket expense to the restaurant for the delivery.

How does IHD billing work for self-delivery orders?

For orders delivered by a restaurant's own employees, only the IHD fee is charged for each order. No additional fees are incurred or collected.

How often does IHD bill?

For most customers, billing is performed on a weekly basis.

Are there any transaction fees?

Payment by ACH (direct bank transfer) will incur a 1% transaction fee. Payment by credit card will incur a 3% transaction fee.

What name will appear on my bank statement?

Charges made by Inhouse Delivery will appear as SocialSchedules IHD on your bank statement.

How do refunds work?

Refunds provided by a third-party provider will be applied as a credit to the next invoice.

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