IHD + Oracle Online Ordering System Setup Guide

Our simple four step guide to get your restaurant ready for delivery using IHD

Emma avatar
Written by Emma
Updated over a week ago

Welcome to Inhouse Delivery (IHD).

We've created this simple guide to get your restaurant ready for delivery using IHD.

IHD is a module of SocialSchedules and is accessed via the SocialSchedules app at https://app.socialschedules.com/.

Log-in using the e-mail address and password you set when you created your account. Once you have logged in, click on Delivery orders in the top menu.

This is where you'll spend most of your time in the app.

Step 1: Link your GloriaFood account to Inhouse Delivery

To link your GloriaFood and Inhouse Delivery accounts, you'll need a restaurant token. You can find the restaurant token on the Settings screen. Settings are accessible by clicking the icon on the far righthand side of the Delivery orders screen.

Scroll to the bottom of the Settings screen to find your restaurant token. Click the Copy button to copy it to your clipboard.

Now, log-in to your GloriaFood account. Click on Integrations in the Other menu.

Next, click on Add custom integration.

Select Inhouse Delivery in the Template field at the top of the screen.

Next, paste the restaurant token you copied from Inhouse Delivery into the Restaurant Token field.

Finally, click the Enable button.

Once you've completed this step, you will start to see your GloriaFood orders appear in your Inhouse Delivery account. These will not be automatically dispatched for delivery though - you'll need to perform step 3 and 4 first.

Step 2: Define your restaurant settings

While you're on the Settings screen you can edit the other settings as applicable to your restaurant.

Default note for drivers

This is where you can provide instructions to delivery drivers.

For example, "Pick up the food from the back door" or "Please call upon arrival".

Alerts and Notifications

You can also choose when to be alerted about late pick ups and drop offs.

Other settings available include Current Prep Time and Customer Not Available Policy.

NB: Settings are specific to Locations. If you have more than one Location, you will need to define your settings for each Location separately.

Step 3: Enter your billing information

Next, enter your billing information.

To find this, click on your Company Name in the top left hand corner of the main menu. You'll see the option for Billing & Payments on the far right hand side, under General.

Click + Add billing details under Billing and Payments

Enter your billing name and address.

Finally, choose your desired payment method. We support both ACH direct debit (US accounts) and credit card billing.

You will not be charged anything when you click the Submit button. Your account will only be debited after you start making deliveries using IHD. By default, IHD bills on a weekly basis.

Step 4: Start auto-dispatching orders

When you're ready to have Inhouse Delivery start auto-dispatching orders, you simply need to switch it 'on'.

You can do this by navigating to the Settings, as highlighted in Step 2, and clicking on the pencil icon beside the Dispatch mode setting.

Toggling it 'on' means that Inhouse Delivery will automatically dispatch orders for deliveries. You will be able to view and manage these deliveries via the dashboard. You can also keep an eye on orders via for the Inhouse Delivery mobile app.

If the Dispatch mode setting remains off, you will need to manually dispatch orders if you wish them to be delivered.

That's it! With these four simple steps you're ready to get started.

Want to know more?

We have a collection of IHD articles explaining how the solution works. We suggest reading the following to get started:

You can also watch our three minute training video:

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