Welcome to Inhouse Delivery (IHD).
We've created this simple guide to get your restaurant ready for delivery using IHD.
IHD is accessed via the SocialSchedules app at https://app.socialschedules.com/.
Log-in using the e-mail address and password you set when you created your account. Once you have logged in, click on Delivery orders in the top menu.
This is where you'll spend most of your time in the app.
Step 1: Link your GloriaFood account to Inhouse Delivery
To link your GloriaFood and Inhouse Delivery accounts, you'll need a restaurant token. You can find the restaurant token on the Settings screen. Settings are accessible by clicking the icon on the far righthand side of the Delivery orders screen.
Scroll to the bottom of the Settings screen to find your restaurant token. Click the Copy button to copy it to your clipboard.
Now, log-in to your GloriaFood account. Click on Integrations in the Other menu.
Next, click on Add custom integration.
Select Inhouse Delivery in the Template field at the top of the screen.
Next, paste the restaurant token you copied from Inhouse Delivery into the Restaurant Token field.
Finally, click the Enable button.
Don't worry, linking your GloriaFood account to IHD will not automatically start routing orders to drivers. You'll need to perform step 3 and 4 first.
Step 2: Define your restaurant settings
While you're on the Settings screen you can edit the other settings as applicable to your restaurant.
The following settings are available:
This is the current average time to prepare a food order.
We use this to tell drivers when they need to arrive at the restaurant.
Default note for drivers
This is where you can provide instructions to delivery drivers.
For example, "Pick up the food from the back door" or "Please call upon arrival".
Customer not available policy
This setting tells a driver what they should do if the customer is not available when they arrive. The driver can either leave at door or return to restaurant.
Alerts and Notifications
You can also choose when to be alerted about late pick ups and drop offs.
NB: Settings are specific to Locations. If you have more than one Location, you will need to define your settings for each Location separately.
Step 3: Enter your billing information
Next, enter your billing information.
To find this, click on your Company Name in the top left hand corner of the main menu. You'll see the option for Billing & Payments on the far right hand side, under General.
Click + Add billing details under Billing and Payments
Enter your billing name and address.
Finally, choose your desired payment method. We support both ACH direct debit and credit card billing.
You will not be charged anything when you click the Submit button. Your account will only be debited after you start making deliveries using IHD. IHD bills on a daily basis.
Step 4: Switch Inhouse Delivery 'On'
When you're ready to start routing deliveries through Inhouse Delivery, you simply need to switch it 'on'.
You can do this by navigating to the Settings, as highlighted in Step 2. The toggle is located at the top of the Settings screen.
Toggling it 'on' means that Inhouse Delivery will assign drivers for all orders that come through. You will be able to view and manage these deliveries via the dashboard. You can also keep an eye on orders via for the Inhouse Delivery mobile app.
That's it! With these four simple steps you're ready to get started.
Want to know more?
We have a collection of IHD articles explaining how the solution works. We suggest reading the following to get started:
You can also watch our three minute training video: