Introduction
If you have forgotten your password, you will need to perform a "Forgot Password" process to regain access to your OpenSimSim account. Two options are supported, either from your phone, (for mobile app users) or from a computer, (for responsive desktop users). Both options are explained below.
Note: If you attempt to enter your password too any times, your account will be temporarily suspended. It will automatically un-suspend after 20 minutes.
Process - From Phone (Mobile App)
The majority of users will have the OpenSimSim Mobile App installed on their phone. The following instructions relate only to a password reset performed from the phone.
- Launch the OpenSimSim mobile app
- Enter your mobile number and tap on NEXT
- Tap on the "Forgot Password? link (do not enter a password on this screen)
- A security code will be sent via a text message to your phone
- Retrieve the security code and enter it in the screen when prompted
- Enter a new password (must be a minimum length of 8 characters)
- Tap on DONE to complete the process
Process - From Computer (Responsive Desktop)
For users who only access OpenSimSim via a web browser from a computer, here are the Forgot Password instructions.
- Open a web browser on your computer and launch OpenSimSim via https://app.opensimsim.com/#/login/email
- Enter your Email Address and then click on NEXT
- Click on the "Forgot Password? link (do not enter a password on this screen)
- A security code will be sent to the email address you entered.
- Access your email, retrieve the security code and enter it in the screen when prompted
- Enter a new password (must be a minimum length of 8 characters)
- Click on DONE to complete the process
