Drivers must be online to accept deliveries.

A toggle is available in the IHD mobile app which allows drivers to go online, or go offline when their shift has ended.

On the map view, tap the Offline button to go online.

If drivers are connected to a single location, they are instantly set to Online and will see a message confirming they can now accept deliveries.

If drivers are connected to multiple locations, they will be required to choose which restaurant they wish to go online for. A driver may only be online for one location at a time.

The Offline text will disappear on the map view and be replaced with a green circle, indicating the driver is now online.

When the driver is ready to go offline - for example, because their shift has ended or they are on a break - they can simply tap the green circle in the top righthand corner.

A message will appear asking the driver to confirm they wish to go offline. Once confirmed, their status will be set to Offline, and the text Offline will appear in the top righthand corner of the map view.

While a driver is offline, they will not be considered for deliveries by the auto-dispatch system. However, they can still be manually assigned deliveries by a manager.

If a driver has a delivery assigned, they may still choose to go offline. The delivery remains assigned to them to complete; however, they will not be considered for future deliveries.

Drivers will automatically be set as offline when they log out of the app.